Returns & Exchanges

At The Family Portrait Company, we want your memories to last a lifetime, which is why we offer a 30-day satisfaction guarantee on all custom prints and frames. If your order doesn't meet your expectations, we are committed to making it right through a replacement or a full refund.

Return Process

• 1.
  Initiate Your Request

  Contact our customer care team via email with your order number and a brief explanation of the issue to receive a Return Authorization (RA) number.

• 2.
  Prepare Your Package

  Carefully repackage the item in its original protective sleeve and shipping box to ensure it is not damaged during the transit back to our studio.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location within 7 business days of receiving your RA.

• 4.
  Processing & Refund

  Once our quality team inspects the returned portrait, we will process your refund to your original payment method or ship your replacement within 3-5 business days.